About Us online Garden Centre are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] 2hoursaday [dot] co [dot] uk.

A Map describing where we are in relation to the M4 Motorway in Berkshire can be found by going to our Homepage and clicking the " Find Us / Directions Map" Link

Our Contact details:

online Garden Centre

reading berkshire rg4 UK Free 48hr Mainland Courier
Phone: 222222222222
Fax:
Email: sales [at] 2hoursaday [dot] co [dot] uk
VAT registration number



IMPORTANT NOTE

Please use email to contact us ONLY as a last resort, we have a great group of staff waiting by the phones to answer any queries you may have.

Making A Purchase By submitting an order, you are accepting the Terms and Conditions of the Grovelands web site.

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Should you have any dificulties using the shopping cart, the most common problem being multiple purchases of the same product showing in the cart. Look towards the top of the page, click view basket, you can then tick the box marked remove and then click the button "update" then just start your order again.

We accept Visa and MasterCard switch and Solo.

All prices shown on the website are for online automated purchases only. We are UNABLE to process orders by phone, due to our accounting systems ALL purchases must be made online. Thankyou for your co-operation

Terms and conditions of sales and purchases made in our online shop are regulated by the relevant laws laid down in the United Kingdom only.

Prices shown on Grovelands.com or any affiliate website or other website advertising goods on behalf of Grovelands are for guidance only. Below is an excerpt taken from the UK trading standards website 2004

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV1011-1111.txt

"The Price is Right!
Under law, a retailer is entitled to decide the price he wants to charge for his goods.

The price on display is simply what the law calls an invitation to treat. In the same way you don't have to buy goods from anyone, a retailer is under no obligation to sell you anything.

You cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake.

The law does not allow prices to be fixed and, contrary to common belief, goods are not subject to price controls."

Telephone
Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your credit / switch card is charged in full at the time of ordering
Shipping And Handling Delivery is FREE to all UK destinations, a 5 - 7 working day delivery service to Europe can be arranged typically costing £48.99 , please contact us for details of other destination charges, shipping will either be using private Courier service or Royal Mail (depending on the total weight of your order). If you do not agree with the delivery charges added to your order you can cancel your order at this stage.

PLEASE NOTE:- Unless stated otherwise, most of our garden furniture is delivered in easy to assemble flatpacked form, typically 3 or 4 pieces per item with very clear instructions. If you require pre-assembly please call for more details.

Shipping goods OUTSIDE the UK :- We regularly ship goods to European and Worldwide destinations, please call the freephone number for quote.



Delivery Schedule
we believe delivery should be totally Free and as Quick as possible. Therefore we have a selection of delivery Scales.

Scale 1.

Mainland UK deliveries are all FREE and are 2 working days (typically Next Day). Purchases made after 2pm Thursday, during the weekend or on a Bank Holiday will not be delivered Until Tuesday the following week (Wednesday for a Bank Holiday weekend)

Scale 2.

Scottish Highlands, Isle of Wight, Isle of Man, Northern and Southern Ireland and The Channel Isles are an extra £17.63 except where we can use the Royal mail postal service.

Scale 3.

Most Western European countries are an extra £48.99 for 5 - 7 day delivery.


Delivery of larger and Bulkier Products

Whilst every effort is made to deliver your purchases within 48hrs (normally next day) bulky items like Garden Furniture, Trampolines, Climbing Frames and the very large BBQ's can require specialised delivery services (especially Garden Furniture Sets).

We ask you to please phone on if you intend to buy such items, just to get confirmation of stock availability and delivery timescales.

Delivery Outside the UK.

For just £48.99 we offer a 5 - 7 working day delivery service to most European destinations, France, Italy, Spain, Germany, Norway, Sweden, Denmark, Belgium, Austria, Switzerland, Portugal and Holland.

Deliveries to other Worldwide destinations can also be arranged for an additional fee. If you would like goods shipped to other worldwide destinations please call our helpline on for more advice.

If any problems are encountered i.e. a longer delivery time is required or items are temporarily out of stock, the customer will be notified immediately and a new delivery time will be arranged. If a new schedule cannot be arranged then the customer will be offered a full refund. (Please note orders placed after 2pm on Thursday will not be delivered before the following Monday unless special arrangements are made)

Busier Period orders and Deliveries disclaimer (April to August inc and November and December inc)

Please note, whilst we make every effort to deliver your goods as quickly as possible during the busier times as stated above stock levels will start to deplete and the delivery services will be pushed to their maximum capabilities, to avoid disappointment please order your goods as early as possible. Phone if you require an estimated delivery date (please include your order details). Thankyou

All delivery times shown on the website are best estimations but cannot be guaranteed.

Please Note:-

ALL goods require a signature upon delivery, if you are unable to sign for it please arrange for it to be delivered to a place where it can be signed for. ( place of work or a neighbour maybe ) .

Please check the packaging on your goods for damage and make a note of this when signing for them, ONLY sign as, "received in good condition", if that is ACTUALLY the case. If the goods have been damaged in transit please refuse the delivery at this stage.

If you are out when our courier arrives they will leave a card, please contact the courier on the card to arrange for a convenient time for re-delivery. If the courier is unable to get a signature on the second delivery attempt they will leave a card a final time telling you where you need to go to collect your goods. Any further deliveries will require an additional payment by the customer.

*Bushmanburners (Chimineas) incur a small additional delivery charge due to the specialised delivery requirements

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your credit / switch card is charged in full at the time of ordering
Tax Charges All prices are inclusive of UK VAT @ 17.5%. If necessary we can refund VAT please contact us for details
Credit Card Security When the order is processed it will be encrypted using the latest Industry Standard Protocols and processed by WORLPAY Ltd. or PROTX Information on this can be found at www.worldpay.com or https://www.protx.com/company/whoweare.asp . All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee In addition to normal manufacturers guarantees all of our products come with a our own 30 day money back guarantee. If you have any queries concerning your order please feel free to contact us onThis line is available Monday to Saturday from 8am - 6pm Sunday 10am - 4pm .

The 30 day money back guarantee does not affect your statutory rights. Any returns made due to the goods being faulty are returned at our cost and a full refund will be made.

Returns made due to the customer changing their mind or any other reason will be the customers responsibility to pay for shipping back to us and we will refund the cost less shipping charges agreed prior to pickup.
Privacy Policy online Garden Centre do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy If a faulty item is delivered or it is not the item ordered, the customer will be offered a replacement. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.

Order cancellation must be done within 30 days of receiving the goods. If the goods are returned for any reason other that being faulty i.e. not wanted, the return postage will have to be paid by the customer.

Remittance Terms Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your credit / switch card is charged in full at the time of ordering